Troubleshooting
Use the following troubleshooting guides to help you diagnose and solve any problems you may be experiencing with your blinds, shades or sliding panels. If you need additional assistance, please contact Customer Service.
Cellular Shades
Drapery Hardware
1/2" and 1" Horizontal Blinds
2" Horizontal Blinds
Pleated Shades
Roller & Solar Shades
Roman Shades
Natural Shades
Slide-Vue Cellular Shades
Vertical Blinds
Cellular Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop - (PDF: 547 KB)
- With Dust Cover — Straighten Uneven Shades - (PDF: 367 KB)
- With Dust Cover or Insert Slat — Operation - (PDF: 66.5 KB)
- With Insert Slat — Replace Clutch and Continuous Loop - (PDF: 374 KB)
- With Insert Slat — Straighten Uneven Shades - (PDF: 316 KB)
- Replacing Continuous Loop on Shades Manufactured 11/04/98 to 11/01/99 - (PDF: 181 KB)
- Replacing Continuous Loop on Shades Manufactured After 11/01/99 - (PDF: 320 KB)
Corded
- Adjust Length - (PDF: 148.07 KB)
- Operation - (PDF: 180.34 KB)
- Straighten Uneven Shades - (PDF: 174.4 KB)
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock - (PDF: 456.63 KB)
- With Steel (Open) Headrail — Restring or Replace Cord Lock - (PDF: 317.55 KB)
Cordless
- Adjust Bowing Bottomrail - (PDF: 95.91 KB)
- Adjust Length - (PDF: 205.21 KB)
- Operation - (PDF: 420 KB)
- Straighten Uneven Shades - (PDF: 191.64 KB)
- With Bottom Up/Top Down — Straighten Uneven Shades - (PDF: 262.88 KB)
Drapery Hardware
Traverse Rods
- Traverse Rod Miss-fit - (PDF: 89 KB)
- Convert Traverse Rod to One Way - (PDF: 101 KB)
- Restring Adjustable Traverse Rod - (PDF: 233 KB)
- Traverse Rod Adjust Carriers for Even Stack - (PDF: 103 KB)
Other
- Convert Flex Rod to One Way - (PDF: 146 KB)
- Dauphine Rod Center Support Install - (PDF: 101 KB)
1/2" and 1" Horizontal Blinds
Cordless
- Hangs or Raises Unevenly- (PDF: 197 KB)
- Wand Assembly- (PDF: 128 KB)
- Will Not Raise or Lower- (PDF: 173 KB)
- Hard To or Will Not Tilt- (PDF: 180 KB)
Cord Lift and Ladder Tapes
- Blind Not Lowering Evenly- (PDF: 270 KB)
Cord Lock
- Replacing- (PDF: 577 KB)
- Will Not Release and the Blind Will Not Lower- (PDF: 182 KB)
Light Gap
- Between Slats- (PDF: 279 KB)
Shorten
- Adjust the Blind Length- (PDF: 293 KB)
Slats
- Will Not Tilt- (PDF: 190 KB)
Wand Tilter
- Replacement- (PDF: 252 KB)
2" Horizontal Blinds
Bottomrail
- Replace - (PDF: 552 KB)
Cord Lock
Cord Tilter
- Operation - (PDF: 144.28 KB)
- Replace - (PDF: 337.37 KB)
- Replace Cord Tilter with Wand Tilter - (PDF: 395.98 KB)
Slats
- Replace (with Route Holes) - (PDF: 334.74 KB)
- Replace (without Route Holes) - (PDF:154.15 KB)
- Shorten Blinds - (PDF: 368.3 KB)
- Straighten Uneven Blinds - (PDF: 225.18 KB)
Valance
- Assemble Diffusion - (PDF: 143.28 KB)
Wand Tilter
- Operation - (PDF: 144.28 KB)
- Replace Wand Tilter with Cord Tilter - (PDF: 275.95 KB)
- Replace Wand Tilter and Wand Attachment - (PDF: 342.59 KB)
Pleated Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop - (PDF: 547 KB)
- With Dust Cover — Straighten Uneven Shades - (PDF: 367 KB)
- With Dust Cover or Insert Slats — Operation - (PDF: 66.5 KB)
- With Insert Slat — Replace Clutch and Continuous Loop - (PDF: 374 KB)
- With Insert Slat — Straighten Uneven Shades - (PDF: 316 KB)
- Replacing Continuous Loop on Shades Manufactured 11/04/98 to 11/01/99 - (PDF: 181 KB)
- Replacing Continuous Loop on Shades Manufactured After 11/01/99 - (PDF: 320 KB)
Corded
- Operation - (PDF: 180.34 KB)
- Straighten Uneven Shades - (PDF: 174.4 KB)
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock - (PDF: 456.63 KB)
- With Steel (Open) Headrail — Restring or Replace Cord Lock - (PDF: 317.55 KB)
Cordless
- Adjust Bowing Bottomrail - (PDF: 95.91 KB)
- Adjust Length - (PDF: 205.21 KB)
- Operation - (PDF: 420 KB)
- Straighten Uneven Shades - (PDF: 191.64 KB)
Roller & Solar Shades
Continuous Loop
- Adjust Height (Not Operating Completely) - With Cassette Valance - (PDF: 296 KB)
- Adjust Height (Not Operating Completely) - No Cassette Valance - (PDF: 213 KB)
- Replace Clutch and/or Idle End - With Cassette Valance - (PDF: 307 KB)
- Replace Clutch and/or Idle End - No Cassette Valance - (PDF: 318 KB)
- Hangs Uneven, Fabric Shifting - With Cassette Valance - (PDF: 433 KB)
- Hangs Uneven, Fabric Shifting - No Cassette Valance - (PDF: 363 KB)
- Replace Guide Bracket or Shorten Chain - (PDF: 155 KB)
Smart Pull and Cordless
- Adjust Height with Smart Pull - (PDF: 135 KB)
- Shorten Control Length with Smart Pull - (PDF: 219 KB)
- Replace Pull Types - (PDF: 223 KB)
- Fraying or Not Hanging Level - (PDF: 223 KB)
Roman Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop - (PDF: 547 KB)
- With Dust Cover — Straighten Uneven Shades - (PDF: 333 KB)
- With Dust Cover or Insert Slats — Operation - (PDF: 66.5 KB)
- With Insert Slat — Replace Clutch and Continous Loop - (PDF: 374 KB)
- With Insert Slat — Straighten Uneven Shades - (PDF: 316 KB)
- Replacing Continuous Loop on Shades Manufactured 11/04/98 to 11/01/99 - (PDF: 181 KB)
- Replacing Continuous Loop on Shades Manufactured After 11/01/99 - (PDF: 320 KB)
Corded
- Operation - (PDF: 180.34 KB)
- Straighten Uneven Shades - (PDF: 174.4 KB)
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock - (PDF: 456.63 KB)
- With Steel (Open) Headrail — Restring or Replace Cord Lock - (PDF: 317.55 KB)
Cordless
- Operation - (PDF: 420 KB)
- Straighten Uneven Shades - (PDF: 256.22 KB)
Natural Shades
Continuous Loop
- Adjust Shade Length - (PDF: 119 KB)
- Continuous-loop Raises Crooked - (PDF: 178 KB)
- Cracks in Edges of Slats or Threads Fraying from Side of Material - (PDF: 184 KB)
- Reattach Rings on Back of Material - (PDF: 206 KB)
Corded
- Replace Continuous-loop Clutch - (PDF: 234 KB)
- Replace Broken Cord Loop or Beaded Chain - (PDF: 506 KB)
- Restring and Replace Cordlock - (PDF: 664 KB)
- Shade Hangs Unevenly - (PDF: 197 KB)
Slide-Vue Cellular Shades
Appearance
- Fabric Billowing, Puckering, Bowing - (PDF: 231 KB)
- Fabric Crinkled - (PDF: 89.3 KB)
- Realignment of Side Rails and Material - (PDF: 217 KB)
Controls
- Cord To Short or Right End Plate Will Not Reach Right Side - (PDF: 111 KB)
- Hard To Operate - (PDF: 212 KB)
- Loosen or Tighten Cord Tension - (PDF: 258 KB)
Vertical Blinds
All Verticals
- Adjust Rotation Chain - (PDF: 222 KB)
- Attach 1 Touch Wand to Stem - (PDF: 128 KB)
- Fabric Falling Out of Channel Panel - (PDF: 456 KB)
- Louvers Will Not or Hard to Traverse - (PDF: 207 KB)
G85 Duralite/G71 Supervue
- G85 Change Control Mech - (PDF: 156 KB)
- G71 Change Control Mech - (PDF: 356 KB)
- G85 G71 Hard To Rotate - (PDF: 192 KB)
- G85 G71 Replacing Stems - (PDF: 199 KB)
- G85 G71 Shorten Traverse Cords - (PDF: 193 KB)
- Only One Side of Split Stack Traverses - (PDF: 160 KB)
