Troubleshooting
Use the following troubleshooting guides to help you diagnose and solve any problems you may be experiencing with your blinds, shades or sliding panels. If you need additional assistance, please contact Customer Service.
Cellular Shades
2" Horizontal Blinds
Pleated Shades
Roller & Solar Shades
Roman Shades
Natural Shades
Drapery Hardware
Cellular Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop - (PDF: 533.36 KB)
- With Dust Cover — Straighten Uneven Shades - (PDF: 331.82 KB)
- With Dust Cover or Insert Slat — Operation - (PDF: 49.76 KB)
- With Insert Slat — Replace Clutch and Continuous Loop - (PDF: 662 KB)
- With Insert Slat — Straighten Uneven Shades - (PDF: 299.39 KB)
Corded
- Adjust Length - (PDF: 148.07 KB)
- Operation - (PDF: 180.34 KB)
- Straighten Uneven Shades - (PDF: 174.4 KB)
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock - (PDF: 456.63 KB)
- With Steel (Open) Headrail — Restring or Replace Cord Lock - (PDF: 317.55 KB)
Cordless
- Adjust Bowing Bottomrail - (PDF: 95.91 KB)
- Adjust Length - (PDF: 205.21 KB)
- Operation - (PDF: 420 KB)
- Straighten Uneven Shades - (PDF: 191.64 KB)
- With Bottom Up/Top Down — Straighten Uneven Shades - (PDF: 262.88 KB)
2" Horizontal Blinds
Bottomrail
- Replace - (PDF: 552 KB)
Cord Lock
Cord Tilter
- Operation - (PDF: 144.28 KB)
- Replace - (PDF: 337.37 KB)
- Replace Cord Tilter with Wand Tilter - (PDF: 395.98 KB)
Slats
- Replace (with Route Holes) - (PDF: 334.74 KB)
- Replace (without Route Holes) - (PDF:154.15 KB)
- Shorten Blinds - (PDF: 368.3 KB)
- Straighten Uneven Blinds - (PDF: 225.18 KB)
Valance
- Assemble Diffusion - (PDF: 143.28 KB)
Wand Tilter
- Operation - (PDF: 144.28 KB)
- Replace Wand Tilter with Cord Tilter - (PDF: 275.95 KB)
- Replace Wand Tilter and Wand Attachment - (PDF: 342.59 KB)
Pleated Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop - (PDF: 533.36 KB)
- With Dust Cover — Straighten Uneven Shades - (PDF: 331.82 KB)
- With Dust Cover or Insert Slats — Operation - (PDF: 49.76 KB)
- With Insert Slat — Replace Clutch and Continuous Loop - (PDF: 662 KB)
- With Insert Slat — Straighten Uneven Shades - (PDF: 299.39 KB)
Corded
- Operation - (PDF: 180.34 KB)
- Straighten Uneven Shades - (PDF: 174.4 KB)
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock - (PDF: 456.63 KB)
- With Steel (Open) Headrail — Restring or Replace Cord Lock - (PDF: 317.55 KB)
Cordless
- Adjust Bowing Bottomrail - (PDF: 95.91 KB)
- Adjust Length - (PDF: 205.21 KB)
- Operation - (PDF: 420 KB)
- Straighten Uneven Shades - (PDF: 191.64 KB)
Roller & Solar Shades
Continuous Loop
- Replace Clutch and/or Idle End - (PDF: 299 KB)
- Correct Shade Levelness - (PDF: 304 KB)
Smart Pull and Cordless
- Adjust Shade Height - (PDF: 135 KB)
- Shorten Control Cord - (PDF: 220 KB)
- Replace Pull Types - (PDF: 224 KB)
- Shade Fraying or not Hanging Level - (PDF: 172 KB)
Roman Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop - (PDF: 533.36 KB)
- With Dust Cover — Straighten Uneven Shades - (PDF: 533.36 KB)
- With Dust Cover or Insert Slats — Operation - (PDF: 49.76 KB)
- With Insert Slat — Replace Clutch and Continous Loop - (PDF: 662 KB)
- With Insert Slat — Straighten Uneven Shades - (PDF: 299.39 KB)
Corded
- Operation - (PDF: 180.34 KB)
- Straighten Uneven Shades - (PDF: 174.4 KB)
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock - (PDF: 456.63 KB)
- With Steel (Open) Headrail — Restring or Replace Cord Lock - (PDF: 317.55 KB)
Cordless
- Operation - (PDF: 420 KB)
- Straighten Uneven Shades - (PDF: 256.22 KB)
Natural Shades
Continuous Loop
- Adjust Shade Length - (PDF: 119 KB)
- Continuous-loop Raises Crooked - (PDF: 178 KB)
- Cracks in Edges of Slats or Threads Fraying from Side of Material - (PDF: 184 KB)
- Reattach Rings on Back of Material - (PDF: 206 KB)
Corded
- Replace Continuous-loop Clutch - (PDF: 234 KB)
- Replace Broken Cord Loop or Beaded Chain - (PDF: 506 KB)
- Restring and Replace Cordlock - (PDF: 664 KB)
- Shade Hangs Unevenly - (PDF: 197 KB)
Drapery Hardware
Traverse Rods
- Traverse Rod Miss-fit - (PDF: 89 KB)
- Convert Traverse Rod to One Way - (PDF: 101 KB)
- Restring Adjustable Traverse Rod - (PDF: 233 KB)
- Traverse Rod Adjust Carriers for Even Stack - (PDF: 103 KB)
Other
- Convert Flex Rod to One Way - (PDF: 146 KB)
- Dauphine Rod Center Support Install - (PDF: 101 KB)
