At Graber, safety is always our priority, especially as the situation around COVID-19 continues to develop. During these challenging times, we’d like you to know that most Graber experts are still available to help you with your window treatment projects—whether via video consultation or phone call. Find Your Graber Expert

Customer Support

Window Treatment Replacement Parts

Graber Stands Behind Its Products

Graber guarantees satisfaction with all window treatment offerings. If you experience any issues with your window treatment, Graber customer service will promptly assist in replacing the defective part. 

To ensure your needs are correctly and efficiently met, you will be asked to provide your original order information which can be found on the packing list, installation parts list, or troubleshooting tips that shipped with your blind or shade. If you no longer have these documents, the information can be found on a white identification label located on the top of your blind or shade. This label can be found by removing your blind or shade from the installation brackets.


Information for Contacting Customer Service

You will be asked for the following

  • Order number
  • Blind or shade size
  • Purchase date

Contact Customer Service