Simplify Your Life

Yes, Graber has a free motorization app with the purchase of the Gateway device.

Shades can be powered with rechargeable battery packs and plug-in transformers.

Graber motorization offers various remote-control options including single shade and group control. The Graber Motorization app offers app and voice control integration. The motorization wand lift offers cordless wand control available in various sizes, available in black or white.

No, currently specialty applications are not available with motorized lift.

To pair a new shade with your remote, first, reset the remote by pressing and holding the button for 15 seconds. Once the LED stops flashing, release. The LED will flash green, amber, and red before turning off. Then on the new shade, press and hold the program button for 7 seconds. When the shade jogs, release. On the remote, quickly press and release the program button twice until the LED flashes amber and green. Then press and hold the program button on the shade for 3 seconds. When the LED flashes green, release. The shade will jog once and all LEDs will then turn off. The shade is now paired with the remote.

To pair your shade with a 12-channel or premium remote, first, press and hold the program button on your shade for 7 seconds. When the shade jogs, release. Then press and hold the MENU/RIGHT button for 2 seconds on the remote. Select ZWAVE > INCLUDE. On the shade you want to pair, press and hold the program button for 3 seconds. When the LED flashes green, release. Repeat as necessary for each shade you want to pair.

Yes. On the account login screen, select “Forgot my password” and follow the directions.

No, the Gateway Pro is a whole home solution. For larger homes, repeaters are recommended to extend the range of the gateway.

Yes, but in order to set the gateway up to a new or different account, it will need to be removed from the original account and reset, first.

Yes, as long as your gateway is connected to the internet and attached to your account in the cloud.

No, use of this app is entirely free, with no service or monthly account fees.

No. Each gateway is controlled separately. For example, to create a routine to open all shades at 7 am, you would need to create the same routine in each gateway on your account.

Even though the gateway app can control your shades and perform programming functions, it is still recommended to have a local, handheld remote as a secondary control in the event that large limit adjustments need to be made. The local remote can also still be used in a power outage or if your Wi-Fi connection is disrupted.

Yes, voice control is available with Google Home and Amazon Alexa.

We offer motorization in cellular, pleated, classic roman, woven wood, solar/roller, sheer, layered and custom roman shades.

Motorization support has additional tips and support materials.

Double tap the gateway programming button. Once it starts flashing blue, it should broadcast an Atom SSID (WiFi_#######). Select + (add new gateway) at the main account screen and follow the prompts to set up a new network. Note: At the end of the process, a pop-up will let you know the gateway is already connected to an account. Press OK and the new Wi-Fi credentials will automatically be saved.

First, remove the gateway from your account on the main account screen (for iOS, select “Advanced,” then “Remove.” For Android, press and hold the gateway you wish to remove until a pop-up appears, then select “Remove.”) Then press and hold the gateway programming button for 10 seconds.

If you no longer have a gateway (or have set your gateway up to a new account), an old account can be deleted. Please contact Customer Service for help.

Both currently use the 500 Series Z-Wave chip.

Once your gateway and account have been set up, you can add sub-users to your account and assign them one of four different permission levels.

At this time, there is no limit to how many routines can be created. Keep in mind, however, that complexity and number of shades in routine will impact how much memory you will need.

Yes, however, the app may not provide the appropriate controls for other third party devices.